The trial comes first
Every plan starts with a 7-day free trial and no card is needed. The trial runs with all features enabled, so the right time to decide whether PharmaPOS suits your counter is before you pay anything.
When we refund
- The software will not install or run on a supported Windows PC, and our support cannot make it work within 7 days of your payment.
- A feature you were told was included turns out not to be, and we cannot provide it.
- You paid twice for the same store by mistake.
When we do not refund
- Change of mind after the trial has ended and the software is working — the free trial is there exactly for that decision.
- A mistyped bill, a wrong price list or any business data entered by your staff. We will help you correct the books, but the fee is not refundable for that.
- Hardware problems on your side: a dead printer, a failing PC or a Windows installation that our support cannot reach.
How to ask
Call +91 81360 89459 or write to contact@pharmapos.in with your store name, the phone number you registered with and the date of payment. We will confirm within two working days.
How long it takes
Approved refunds go back to the same UPI ID or bank account you paid from, normally within 7 working days of approval. If the money has not arrived after that, call us and we will chase it with the bank or the UPI provider and share whatever reference numbers we have.
Partial periods
If you stop using PharmaPOS in the middle of a paid period, we do not refund the unused days — but your data stays on your PC, and if you come back within a year we will restore the remaining days of the last paid period to your new subscription.